After verifying that your Wi-Fi router and Fiber Modem (ONT) are powered on:

1) If the ONT (fiber modem, the small black box) lights are not all green (power, broadband, service) call WideOpen Blacksburg support first at (540) 961-5411

2) If the lights are all green on the ONT modem, call Biz Net support first at (540) 961-7560

Following these steps ensures that your connection issue will be fixed in the most timely and efficient manner.

Thank you,

The WideOpen Team