FAQs

How long will it take to get connected?
Once we have reached the 50 to 60% commitment mark from you and your neighbors, construction would start immediately if you are in an eligible area, and would be typically be completed in about 120 days. (The minimum requirement for commitments varies by housing density and neighborhood size). You could have Gig fiber and be using your new Internet services by early winter. It will help if you talk to your neighbors and encourage them to Take the survey!

Will I have a choice of services?
BizNet Technologies, our provider partner, is currently offering business class 250Mbps x 250Mbps, 500Mbps x 500Mbps and 1Gig x 1Gig internet packages, with the option to add separate telephone VoIP (telephone) services. As we add subscribers, we expect to be able to offer other providers and other services if there is sufficient demand. Each home can customize and choose their TV package directly by setting up accounts with streaming TV providers: Hulu + Live TV, YouTube, or a custom combination of individual networks. Smart TVs, Roku and AppleTV devices help with quick and easy connections to streaming services. Homeowners can also set up their security systems with DIY box systems similar to Ring or Nest, or contract with established security systems like ADT. Contact us about proper connection of Telehealth services for your connected health equipment.

What will I get with my installation?
Each home connected to our distribution network gets a Gigabit fiber connection that runs back to the community network. You will own every component of the 'drop' that runs to your home including the equipment inside..

Will my lawn get torn up?
The contractors will repair any damage caused by installing the cable from the street to the house. The contractor will bore UNDER paved driveways. Gravel driveways will have a very narrow trench dug across them and will be properly layered and repaired as soon as the conduit is laid.

How does the fiber get into my house?
The fiber enters a small grey box on the side of each house, typically at the same location as your electric meter and telephone service. A short piece of fiber passes through the wall (often in an existing hole used for phone or cable), and is connected to a box very similar to a DSL modem or cable modem. The box is plugged into a standard AC wall socket for power, and your existing wireless router or Ethernet switch is plugged into the fiber box. There are four copper Gigabit Ethernet ports, and optionally, two additional ports for VoIP phone service--your existing landline phone cable can be plugged into an ATA port for voice service.

Will I have to spend a lot of money to re-wire inside my house?
You will not have to make any changes inside your house to use the WideOpen fiber connection. The box we use to connect you has copper Ethernet ports, and if you currently use a wireless router inside your home for Internet, all you have to do is plug your existing wireless router into the WideOpen box. If you have Ethernet cabling in your house (e.g. Cat 5, Cat 5e, Cat 6), you can plug up to four cables into our box, or if you have an Ethernet switch, you can plug that into our box -- a quick and easy change.

Can I buy or rent the box?
Your first box is included free with the one time connection fee.

How long does fiber last?
Fiber typically lasts for several decades. Studies indicate that homes with fiber connections generally sell for $5,000 to $7,000 more than homes without fiber. It is a better investment than adding a new deck or upgrading a master bath, both of which cost more than fiber and return less when you sell your home.

Isn’t wireless cheaper?
Wireless does not have the capacity that most homes will want even in the next two to three years. Streaming video services from Netflix, Hulu+ Live, Philo TV, YouTube Live, Sling, Pluto and Fubo use up significant amounts of monthly data allotments , even on "unlimited" contracts.

What happens if I sell my house?
The fiber cable would transfer with your home to the new owner. Homes with Gigabit Fiber sell more easily and are in higher demand than homes with access only to cable, mobile wireless or satellite.

Will there be TV service?
Streaming TV and video over fiber has never been faster or more flexible. High speed internet allows the consumer to completely customize their television viewing experience. Buy only the channels you want straight from individual networks or sign up with an "All Your TV In One Place" providers similar to Hulu + Live TV, Philo, or Sling. There are several streaming options services that offer full TV packages that include local channels. PC Mag recently reviewed The Best Live TV Streaming Services for 2020.

How will I get TV and telephone?
We have all the capacity and bandwidth you need to use video streaming services like Netflix and Hulu on multiple devices. Our first customers are already discovering how much money they can save by subscribing to our super-fast Internet and dropping their traditional cable or satellite TV subscription. Private VPNs (e.g. to connect to the Virginia Tech network) and videoconferencing also perform seamlessly.

Can I keep my current phone number if I use a streaming VOIP telephone service?
Usually, yes. VOIP telephone services are available through Biznet and through streaming VOIP services like Vonage and Magic Jack. In most cases you will be able to port your current phone number to the new service. Please verify with the service you prefer to use prior to committing to phone service.

What if I don’t want to be connected?
There is no obligation to pay for the fiber connection to your home if you don’t want it. However, to make the project financially practical and buildable, a minimum of 50% to 60% of the homes in a neighborhood need to agree to be connected. In most cases, you can change your mind later but installation costs may be higher in the future.

What happens if the power goes out?
The equipment that is used to connect a neighborhood will have battery backup that will last several hours--longer than 90% of power outages. Residents can add UPS battery backup to the equipment in their home so that the Internet and phones will work during a power outage. We are your neighbors and we will do everything we can to keep WideOpen Blacksburg's service running in the event of an extended power outage.

Who will repair the fiber if it is damaged?
The fiber that runs along the side of the road will be maintained by WideOpen Blacksburg. If you (or a contractor hired by you) damage the fiber cable from the street to your home, we will repair it but we may need to assess a fair and reasonable cost of repairs.

Will we be able to switch Internet providers in the future?
As we add providers to the network, you will be able to change from one provider to another. Some providers may require one or more month's advance notice of termination. You will be kept informed about new service provider offerings.

Does the WideOpen Blacksburg network support IPv6?
Yes! The WideOpen Blacksburg network is a Multi-service Multi-provider network. Services available to you will depend on the options offered by your choice of service providers. The network equipment utilized by WideOpen Blacksburg will support mixed IPv4 and IPv6 traffic (dual-stack). As such, the Service Providers providing services over our network will be able to provide services with either IPv4 or IPv6 (dual-stack). The management address space used by WideOpen Networks to manage the network will utilize a private IPv4 address space.

Take the survey! to help your neighborhood get lightning fast Internet Fiber...

What can I do to help bring Fiber to my neighborhood?
Bringing high-speed Internet to your area is a team effort! By getting your neighbors interested, you can directly influence the deployment process. Please join us as a local Champion!

Is it true I can get rewards for referring my neighbors?

We know getting sign-ups takes work, so we're adding gift card rewards for Champions. For every neighbor who uses your referral code to sign up and makes an Installation Deposit, we'll give you a gift card valued at $10. Sign-up gift cards are sent out monthly. If your referral stays with us and completes the installation process, we'll send you a gift card totalling an extra $20 per connection within 60 days of them going live. To qualify, the sign-up must use your referral code. You may be subject to paying taxes and you may be required to fill out IRS form W-9 if your earnings in prizes or gift cards exceed $600 in a calendar year.