FAQs

How long will it take to get connected?
Once we have reached the a 50 to 60% commitment mark from you and your neighbors, construction would start immediately and would be completed in about 120 days. (The minimum requirement varies by housing density and neighborhood size). You could have Gig fiber and be using your new Internet services by late summer. It will help if you talk to your neighbors and let them know about the opportunity.

Who will provide service?
Biznet is a local service provider who offers residential and business class Internet and VoIP (telephone) services.

Will I have a choice of services?
BizNet Technologies is our first internet service provider on the network. As we add subscribers, we expect to be able to offer other providers if there is demand. Each home can customize and choose their TV package directly with TV providers: Hulu + Live TV, YouTube, or a custom combination of individual networks. Smart TVs, Roku and AppleTV help with quick and easy connections to streaming services. Homeowners can also set up their security systems with DIY box systems similar to Ring or Nest, or contract with established security systems like ADT.

What will I get with my installation?
Each home connected to our distribution network gets a Gigabit fiber connection that runs back to a single cabinet where the network equipment is located.

Will my lawn get torn up?
The contractors will repair any damage caused by installing the cable from the street to the house. The contractor will bore under paved driveways and gravel driveways will have a very narrow trench dug across them and will be repaired as soon as the conduit is laid.

How does the fiber get into my house?
The fiber enters a small grey box on the side of each house, typically at the same location as your electric meter and telephone service. A short piece of fiber passes through the wall (often in an existing hole used for phone or cable), and is connected to a box very similar to a DSL modem or cable modem. The box is plugged into a standard AC wall socket for power, and your existing wireless router or Ethernet switch is plugged into the fiber box. There are four copper Gigabit Ethernet ports, and optionally, two additional ports for VoIP phone service--your existing landline phone cable can be plugged into an ATA port for voice service.

Will I have to spend a lot of money to re-wire inside my house?
You will not have to make any changes inside your house to use the WideOpen fiber connection. The box we use to connect you has copper Ethernet ports, and if you currently use a wireless router inside your home for Internet, all you have to do is plug your existing wireless router into the WideOpen box. If you have Ethernet cabling in your house (e.g. Cat 5, Cat 5e, Cat 6), you can plug up to four cables into our box, or if you have an Ethernet switch, you can plug that into our box -- a quick and easy change.

Can I buy or rent the box?
We have both buy and rent options for the box (also called an ONT (Optical Network Terminal), or CPE (Customer Premises Equipment). Your first box is included free with the one time connection fee.

How long does fiber last?
Fiber typically lasts thirty years or longer if undisturbed. Studies indicate that homes with fiber connections generally sell for $5,000 to $7,000 more than homes without fiber. It is a better investment than adding a new deck or upgrading a master bath, both of which cost more than fiber and return less when you sell your home.

How do I pay for it?
You can make a one time payment to cover the costs of installation, or National Bank of Blacksburg can provide loans to homeowners to spread out the costs over one or more years.

Isn’t wireless cheaper?
Wireless does not have the capacity that most homes will want even in the next two to three years. Streaming video services from Netflix, Hulu, Philo, Sling and Fubo use up significant amounts of monthly data allotments , even on "unlimited" contracts.

What happens if I sell my house?
The fiber cable would transfer with your home to the new owner. Homes with Gigabit fiber sell more easily and are in higher demand than homes with access only to cable, DSL or satellite.

Will there be TV service?
Streaming TV and video over fiber has never been faster or more flexible. High speed internet allows the consumer to completely customize their television viewing experience. Buy only the channels you want straight from individual networks or sign up with an "All Your TV In One Place" provider similar to Hulu + Live TV, Philo, or Sling. PC Mag recently reviewed The Best Live TV Streaming Services for 2020.

Where will the fiber be placed?
The fiber will be buried as close to the edge of the pavement as is possible. In most locations, this will be within two to seven feet from the road’s edge. Yards of homes that will not be subscribing will not be disturbed without permission or notification to the homeowner.

What if I don’t want to be connected?
There is no obligation to pay for the fiber connection to your home if you don’t want it. However, to make the project financially practical, a minimum of 50 to 60% of the homes in a neighborhood need to agree to be connected. In most cases, you can change your mind later but you will still be responsible for your share of the installation costs.

What happens if the power goes out?
The equipment that is used to connect a neighborhood will have battery backup that will last several hours--longer than 90% of power outages. Residents can add battery backup to the equipment in their home so that the Internet and phones will work during a power outage.

My neighbors are getting faster speed test results. Why?
Older computers and laptops have slower WiFi cards and chips. Your neighbors may be running a speed test with their laptop directly connected to the fiber modem, and if you are testing via a wireless link, your results may be five to ten times slower than a directly connected computer.

I get different results every time I run a speed test. Why?
Speed tests are not just testing the network in the neighborhood, they are also testing the Internet connection between you and a speed test server that could be hundreds or thousands of miles away. Time of day can affect speed tests. In the evening, the entire U.S. Internet is less responsive because so many people are streaming video; the speed test results will reflect, in part, what is going on far outside Blacksburg. Your connection will always be one of the fastest no matter how bogged down the national internet may be.

Who will repair the fiber if it is damaged?
The fiber that runs along the side of the road will be maintained by WideOpen Blacksburg. If you damage the fiber cable from the street to your home, we will repair it, but if the damage was caused by you, we may assess the cost of repairs.

Can we switch providers?
As we add providers to the network, you will be able to change from one provider to another. Some providers will ask for a contract with a term length (e.g. one year, two years), and if you want to switch before the contract is up, there may be a termination fee.

Will video services like Youtube, Netflix and Hulu work?
We have all the bandwidth you need to use video streaming services like Netflix and Hulu. Our first customers are already discovering how much money they can save by subscribing to our super-fast Internet and dropping their traditional cable or satellite TV subscription. Private VPNs (e.g. to connect to the Virginia Tech network) and videoconferencing also perform extremely well.

Does the WideOpen Blacksburg network support IPv6?
The WideOpen Blacksburg network is a Multi-service Multi-provider network. Services available to you will depend on the options offered by your choice of service providers. The network equipment utilized by WideOpen Blacksburg will support mixed IPv4 and IPv6 traffic (dual-stack). As such, the Service Providers providing services over our network will be able to provide services with either IPv4 or IPv6 (dual-stack). The management address space used by WideOpen Networks to manage the network will utilize a private IPv4 address space.